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Horses Who Heal Privacy and Cookies Policy

Horses Who Heal is committed to protecting the privacy of your personal information. This privacy policy discloses the privacy practices for Horses Who Heal (including the Horses Who Heal Website at https://www.horseswhoheal.com. – what information we gather, how we handle it and how to correct or change it).

Personal information is information or an opinion, in any form and whether true or not, about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.

Other third party sites (including those partners, advertisers, sites or services to which the Horses Who Heal Website links or is otherwise connected) may have their own privacy policies and practices, which we do not control.

General Privacy Information
Please keep in mind that whenever you voluntarily disclose personal information on any online service or website – for example on message boards, through email, or in chat areas – that information can be collected and used by others.

In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Further, while we take reasonable steps to protect your personal information once it is in our possession, Horses Who Heal cannot ensure or warrant the security of any information you transmit to us before it reaches us, and you do so at your own risk. You are solely responsible for maintaining the secrecy of your passwords and/or any account information.

Please be careful and responsible whenever you are online.

Collection, Use and Disclosure of Information
The Horses Who Heal website does not collect any personal information from you as a user of our website. Visits to our website are noted through an analytics plugin, which we use to determine website statistics. The only personally identifiable information stored in this process is your IP address.

In certain circumstances, Horses Who Heal may collect personal information about you, for example when you, make a booking, contact us, or join a mailing list. The type of personal information we may collect includes your name, contact details, payment details and enquiry details. We also collect personal information through our records of your transactions and interactions (including by email, phone and online) with Horses Who Heal or on the Horses Who Heal Website. We collect personal information from you and in some cases from third parties.

We collect and use your personal information to provide, administer, improve and personalise the Horses Who Heal Website and our products and services, process payments and refunds, understand you better, maintain and update our records, verify your identity and protect our lawful interests. We may not be able to do these things without your personal information. For example, we may not be able to deliver you services or respond to your enquiries.

In order to properly conduct our activities, we may disclose or exchange personal information with our related companies and with third party service providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services or other parties to who we are authorised or required to by law. Some of these third parties may be located in Australia, USA, EU countries and other countries.

We will use your personal information to:

Fulfil your requests for our services;

Provide you with copies of our newsletter;

Maintain, update and service your account with us;

Maintain, administer and improve our systems;

Improve our website, including to modify it to your usage, history and preferences; and

Provide you with information about our products, events or other promotional information.

If you provide your email address, you consent to Horses Who Heal using your email address to contact you for the purposes listed above.

In order to properly conduct our activities, we may disclose (with your consent where necessary) personal information to other persons or organisations. Such persons and organisation include:

1. Our service providers (such as IT service providers and mail houses); and
2. Other parties to whom we are authorised or required by law to disclose information.

Comments/forms
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Cookies
A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a member ID that the site uses to track the pages you’ve visited. But the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites.

Our Cookies policy
Cookies work by assigning a unique number to the user that has no meaning outside the assigning site. This random number lets us keep track of “how many” times customers are doing specific things – like visiting our site each month – without knowing who those individual customers are.

Our cookies do not store sensitive information such as your name, address or payment details. If you’d prefer to restrict, block or delete cookies from the Horses Who Heal Website, you can use your browser to do so. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

3rd Party Cookies
The third party services we use include Google Analytics. These services may use cookies and other technologies such as web beacons and JavaScript on the Horses Who Heal website. This allows the collection of information about your use of our website (including your device’s IP address) in order to deliver customised advertising content, measure the effectiveness of advertising and provide other services relating to website activity and internet usage. Those third parties may also transfer the information they collect to others if required to do so by law, or where those others process the information on their behalf.

Horses Who Heal does not participate in third party ‘online behavioural advertising’ (OBA)

Horses Who Heal cannot control the use of cookies or the resulting information by third parties hosting data for Horses Who Heal. For example, if you take the opportunity to ‘share’ Horses Who Heal content with friends through social networks such as Facebook or Twitter, you may be sent cookies from these websites. We suggest you check the third-party websites directly for more information about their cookies and how to manage them.

Newsletter and Marketing Communications
We may offer a free newsletter to share content information about our site with interested users. There may be cases in which some of your personal information may be used by Horses Who Heal on an ongoing basis unless you opt out or we are prevented by law. Users may elect to stop receiving marketing communications at any time by following the simple instructions at the bottom of the newsletter or communication or by contacting us as set out below.

How Long We Retain Your Data
If you use one of our contact forms, the comments and its metadata are retained indefinitely.

Website administrators can see and edit that information.

What Rights You Have Over Your Data
You can request to receive a copy of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Online Security
Horses Who Heal utilizes a variety of security measures to maintain the safety of your personal information. We generally store personal information in electronic form, but may also store some hard copy information. We store personal information at our own premises and with the assistance of our service providers.

We take transactions using Square which are one of the world’s most trusted online payment services. Credit card numbers are not stored in our systems in accordance with the highest of PCI standards. When purchasing from Horses Who Heal your financial details are passed through to a secure server using the latest SSL (secure sockets layer) encryption technology.

Privacy Act
Nothing in this privacy policy is intended to limit our obligations or permitted handling of personal information under the Privacy Act and other applicable laws. We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honour your privacy.

Please contact us as set out below if you have any questions about this privacy policy, the practices of Horses Who Heal with respect to personal information, or if you have any queries or concerns about your dealings with the Horses Who Heal Website or our handling of your information.

You can also contact us as set out below if you wish to access or correct any personal information we hold about you. We may need to verify your identity. Horses Who Heal will generally provide you with access to your personal information if practicable and will take reasonable steps to amend any personal information about you, which is inaccurate or out of date. If we deny any request to access or correct personal information, we will provide our reasons. Where we decide not to make a requested correction to your personal information, you may ask us to note your request with the information.

Further information about the application of the Privacy Act can be found at the website of the Office of the Privacy Commissioner https://www.oaic.gov.au/.

Personal information is information or an opinion, in any form and whether true or not, about an individual whose identity is apparent or can reasonable be ascertained from the information or opinion.

Other third party sites (including those partners, advertisers, sites or services to which the Horses Who Heal Website links or is otherwise connected) may have their own privacy policies and practices, which we do not control.

Contact details: [email protected] | Mobile: 0492 922 842